Governance

Incident Reporting

The formal process of detecting, classifying, and reporting ICT-related incidents to competent authorities. DORA Articles 17-23 establish specific requirements for incident classification, initial notification, intermediate reports, and final reports to supervisory authorities.

Incident reporting under DORA establishes a structured framework for financial entities to classify and report ICT-related incidents to their competent authorities. The regulation defines criteria for classifying incidents as major based on factors including the number of affected clients, geographic spread, data losses, duration of service downtime, and economic impact.

Major ICT-related incidents must be reported through a multi-stage process: an initial notification within 4 hours of classification, an intermediate report within 72 hours providing updated information, and a final report within one month detailing root causes, remediation actions, and lessons learned. The European Supervisory Authorities have published standardized reporting templates to ensure consistency.

Beyond regulatory reporting, effective incident management requires robust detection capabilities, documented response procedures, clear escalation paths, and post-incident analysis. Financial entities must also consider voluntary reporting of significant cyber threats to help build sector-wide threat intelligence.

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